Grievance Redressal Policy

At ADMF Gamebite War Private Limited (“ADMF”, “Company”, “we”, “our”, “us”), we are committed to providing our users with a transparent, fair, and timely mechanism for addressing grievances or complaints arising from the use of our games, mobile applications, websites, or services (“Services”).

This Grievance Redressal Policy outlines the process by which users can raise concerns and how the Company will address them in a structured manner.

1. Objectives

• To ensure prompt resolution of user concerns or complaints.
• To provide a clear and accessible mechanism for grievance redressal.
• To comply with applicable laws and regulatory guidelines.
• To foster accountability and transparency in customer relations.

2. Scope

This policy applies to all users of ADMF Services, including but not limited to:

• Game participants and players.
• App users and website visitors.
• Registered and non-registered users.
• Third parties interacting with the Company through our Services.

3. Grievance Redressal Mechanism

a. First Level Support

Users are encouraged to first contact our Customer Support Team via:

• Email: [email protected]
• In-App Support (if available): Use the support/chat/help section of the respective app.

We aim to resolve general queries or issues within 3-5 business days of receipt.

b. Escalation to Grievance Officer

If a user is not satisfied with the initial response, or if the issue is not resolved within the stipulated time, they may escalate the matter to the Grievance Officer.

• Name: Samarth Singh Bachhotiya
• Email: [email protected]
• Phone: +91 62651 73846
• Address: H-105, Shivlok Colony Phase 1, Khajuri Kalan, Bhopal (M.P.)
• Hours of Operation: Monday to Friday, 10:00 AM to 6:00 PM IST.

Grievances will be acknowledged within 48 hours of receipt and resolved within 15 days.

4. Information to Include in a Grievance

To help us resolve issues efficiently, users are requested to provide the following information:

• Full Name.
• Contact Details (Email and Phone).
• Detailed Description of the Grievance.
• Relevant Screenshots or Supporting Documents (if applicable).
• Transaction ID or User ID (if relevant).

5. Record Keeping and Review

All grievances and resolutions will be logged and reviewed periodically to identify trends and improve our services. We are committed to maintaining confidentiality and handling all grievances in a professional manner.

6. Compliance

This policy is designed in accordance with applicable laws and regulatory frameworks, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The Company reserves the right to modify this policy from time to time to ensure compliance and improvement in our user experience.

7. Contact Information

For any queries or clarifications regarding this policy, users may contact:

• Email: [email protected]
• Phone: +91 755 437 1822
• Address: H-105, Shivlok Colony Phase 1, Khajuri Kalan, Bhopal (M.P.)